CAN YOU TELL WHERE EACH BANK ACCOUNT OPENING STANDS?

By the end of the month, three employees still have no account. Aïcha has to pay them in cash, and she starts wondering whether her bank is really built to support a growing business.

A file "in progress" isn't an answer

Opening an account goes through several steps: receiving the file, checking the documents, compliance approval, then the actual opening. Each one is handled by a different person or department. When these steps are visible nowhere, no one can clearly answer a seemingly simple question: where does this file stand? The consequences are well known:

• ⚠Clients with no answer — "your file is in progress" reassures no one.
• ⚠Files stuck without anyone noticing — a document is missing, and the file sits untouched at the first step.
• ⚠Advisors wasting time chasing information instead of serving their clients.
• ⚠Managers flying blind — how many accounts opened this week? how many pending? at which step?

And when the client is a business opening accounts for its whole team, every small delay multiplies.

The same story, with M-Files

When Aïcha calls, her advisor opens the account-opening tracking dashboard. Within seconds, she sees where each of the five files stands:

• Claire B. — done, the account is open.
• Martin D. — in approval, assigned to Marie D.
• Jean K. — in approval, assigned to Sarah M.
• Sophie L. — under review, assigned to Lucas B.
• Paul T. — still stuck at "Received" for several days.

She reassures Aïcha without going into the detail of her employees' files, which remain confidential: one account is open, three are well underway, and the last one is waiting on a document. Then she calls Paul directly: a proof of address is missing. Paul sends it that same day, and his file moves forward again.

Meanwhile, each file automatically advances from one step to the next. Every action is logged: who checked it, who approved it, and when.

Before the end of the month, all five accounts are open. Aïcha pays her first salaries by bank transfer, and entrusts her bank with managing her company's payroll.

What this changes in practice

Real-time visibility — you track every account opening at every step: received, review, approval, opening, done. An advisor answers the client within seconds.

Structured workflows — processes are clear and automated. Each file moves to the next step and the right person, with no manual intervention.

Full traceability — every action and decision is logged in detail. For any question or audit, everything is documented.

Optimized oversight — managers see how many files are at each step, spot bottlenecks, and make the right decisions faster.

What about you?

Pick five account openings submitted last week in your branch, at random.

"Could you say, in under a minute, which step each one is at, and who's handling it?"

If the answer takes phone calls and back-and-forth between departments, your clients are probably waiting longer than necessary — and some will eventually look elsewhere.